PRIVACY POLICY
BLOCKED DRAINS CENTRAL COAST
Your privacy matters. Read how we handle, protect and respect your personal information.
Last Updated: August 2026 | Compliant with the Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)
1. Who We Are
This website is operated by Blocked Drains Central Coast (proudly a Dial A Tradie brand).
We provide 24/7 emergency and general drainage services — blocked drain clearing, sewer and stormwater repairs, water jetting, CCTV inspections and pipe relining — across the Central Coast region of New South Wales. This policy applies to all personal information collected through our website, phone interactions, job booking platforms and on-site visits.
2. Personal Information We Collect
We only collect personal information that's reasonably necessary to deliver our drainage services, prepare quotes, process payments and maintain quality customer service.
- Full name and preferred title
- Contact phone numbers (mobile/landline)
- Email addresses for quotes and tax invoices
- Service location address & property access details
- Drainage issue descriptions & photos/videos submitted
- Billing and payment processing information
- Service history, maintenance notes & warranty logs
- Feedback, Google reviews & communication records
3. How We Collect Personal Information
We collect personal information directly from you when you:
Online Enquiries & Booking Forms
Filling out our web forms, ServiceM8 booking forms or quick quote requests.
Phone Communications
Calling our 24/7 hotline (0475 735 463) or texting back and forth with our dispatch team.
On-Site Service Visits
Chatting with our licensed technicians during inspections, quoting or job execution.
Website Analytics
Automated collection of limited technical data (such as anonymised IP, device type, browser and page interactions) via cookies.
4. How We Use Personal Information
We use your personal information strictly for legitimate business purposes, including:
Dispatching technicians, carrying out drainage repairs and providing emergency response across the Central Coast.
Issuing upfront fixed quotes, invoices, compliance certificates and processing payments.
Keeping service records so we can honour our lifetime workmanship guarantee and manufacturer warranties.
Responding to enquiries, sending booking reminders and following up on job progress.
Reviewing feedback, website user experience and training our crew to keep 5-star service.
Meeting Australian taxation, Fair Trading and NSW drainage regulatory standards.
5. Disclosure of Personal Information
We may disclose your personal information only to authorised entities needed to run our services:
- Licensed Drainage Subcontractors & Tradespeople: Directly assigned to carry out work on your property.
- Job Management & Booking Platforms: Secure dispatch tools like ServiceM8 used for job scheduling and invoicing.
- Payment Processors & Banks: Secure payment gateways to process card or direct debit transactions safely.
- Regulatory & Legal Authorities: Where required by Australian law, court orders or NSW Fair Trading rules.
6. Storage and Data Security
We put strong physical, technical and administrative security measures in place to protect your personal information against unauthorised access, loss, alteration or disclosure. Digital records live on encrypted, access-restricted cloud servers with strict user authentication controls.
Card details processed for payments run through PCI-DSS compliant payment gateways and are never stored in plain text on our local systems.
7. Cookies, Analytics & Advertising
Our website uses cookies, web beacons and analytics tools (including Google Analytics, Google Ads and Meta Ads) to analyse website traffic, measure campaign performance and show relevant service information to Central Coast residents.
These tools collect non-personally identifiable information such as browser type, time spent on site and pages viewed. You can switch cookies off any time by changing your web browser preferences or opting out of personalised advertising via Google or Meta privacy settings.
8. Accessing & Correcting Your Information
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, or ask us to update or correct inaccurate details.
To request access or corrections, please contact our privacy representative using the details below. We'll respond within a reasonable timeframe (usually within 30 days).
9. Privacy Complaints
If you have concerns about how we've handled your personal information, please contact us first. We take privacy complaints seriously and will investigate and respond promptly.
If you're still unsatisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Contact Our Privacy Officer
For any privacy-related enquiries, access requests or feedback, please contact us: